For the creditor

Defining the basis of the activity

A risk audit of activities and transactions is carried out, during which risks are audited, assessed, mitigated, managed, and implemented in:

Written contracts, agreements;

Work and operational processes.

Contractual terms and legal bases for the execution of transactions are defined, in accordance with laws and the rulings of the Supreme Court of Estonia:

Arrears, interest, extinguishment of (total) indebtedness, sequence, reservation of ownership, guarantees, and sureties.

The order of debt fulfillment is defined: first for expenses, then for arrears, interest, and finally for covering the principal obligation.

Areas and methods of implementation of contractual conditions are defined:

Written contracts, online transactions, and pre-contracts.

Unambiguous and transparent ‘rules’ for transactions and debt management will be established.

This prevents exceptions becoming the norm.

Regular training is conducted to consistently reinforce the implemented measures and rules.